Terms & Conditions
This website, www.intunepathways.com.au is owned and operated by inTune Pathways, ABN 78435698441. If you have any questions or need further information, please contact:
Director: Kristy Forbes
PO BOX 2109, Sunbury VIC 3429
This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and inTune Pathways cares about making sure we both know where we stand. When you visit this website, use our services or purchase our products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me us.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
On this website you will find various content in the form of blogs, articles, videos, prints and information on the products and services we provide. This information is provided solely for education, entertainment and personal development.
We take great care to provide valuable information but cannot be responsible for the use that you make of that information. Please be aware that the generalised information we provide is not a substitute for specialist advice tailored to your individual circumstances.
There is no professional relationship formed between us unless you explicitly choose to work with us by purchasing our services or products.
Any testimonials and results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results.
We may modify this information provided on this website at any time, including altering or deleting it without notice.
All of the content presented and discussed on this website and any social media owned and/operated by inTune Pathways is based solely on the personal and professional experience of inTune Pathways. It is not intended to be interpreted as advice specific or unique to any particular situation or person/s. It is imperative that where you are seeking professional advice specific to your circumstances you seek that advice from your trusted care professional. Your/your child’s health and wellbeing is your responsibility in conjunction with your care professional and inTune Pathways bears no responsibility or liability when you choose to utilise or implement any information obtained from us. Please exercise caution and critical thinking when making decisions based on your care.
We are not responsible for viruses or any other damage which might occur as a result of downloading material from your site.
We are not responsible for the content of any external sites that may be linked.
This disclaimer relates to all products and services outlined in the 2018 inTune Pathways Family and Professional Services Guides. Please refer to the guides here for detailed information regarding our products and services.
Where any concerns or issues arise, it is imperative that the buyer or client contacts management at inTune Pathways in order to meet an agreement for resolution.
inTune Pathways delivers their products and services in accordance with Australian Consumer law and it is imperative that the buyer/client read through the current services guides before making purchase decisions.
Where there are serious concerns for the welfare or mental health of your child, it is imperative to seek the professional care of a registered medical professional immediately.
inTune Pathways delivers the support services outlined in the current services guide only and do not engage in formal assessment or therapies for children.
The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without the written consent of the website owner. You are free to share content, however it must be linked back to us, the original creators and owners.
Payment is accepted via Credit Card and Paypal. We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.
You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.
All products and services are paid in full before consultations are scheduled.
Where appropriate and at the discretion of inTune Pathways, payment plans will be offered. For all support packages, weekly payments are available to clients, however, appointments will be made on a week by week basis and only after the weekly payment is made.
Packages must be paid in full before the ending date of the support package.
Where a weekly payment is missed, consultations relevant to the particular package will be paused until payments are made.
All singular consultation products and services are paid in full prior to booking.
inTune Pathways reserves the right to seek payment for any services delivered that remain unpaid.
In the event that a contract is cancelled by the client, 50% of the full payment (already paid as a deposit) becomes non refundable. This is to cover the cost of fuel, administration, resources and time lost where wait list families could have filled consultations.
Where services have been delivered beyond 50% of the entire cost of the selected package on a payment plan, fees are expected to be paid until services cease. For example, for a four week package, the client will pay 50% up front of the entire cost, followed by weekly payments until the end of the four weeks. Where the contract is cancelled at three weeks, and services have been delivered up until that point in time, the weekly payment for week three is outstanding.
Where consultation offerings are not readily available due to a high amount of bookings, clients will be placed on a waiting list and offered cancellations as they arise. The client has the right to withdraw from the waiting list at any time.
In the event where a client changes their mind about a product or service already purchased, a request can be made for a full refund at any time in writing. This is provided the service has not already been delivered and the client has given 24 hours notice to cancel a scheduled appointment associated with the purchase. Where the client has signed the service agreement associated with a support package, a contract has been entered into and the non refundable 50% applies.
Respectful communication is to be adhered to in the event of commenting or conversing through this site and any social media owned and/or operated by inTune Pathways.
We promote an environment and community of support, safety, acceptance, tolerance and embracing diversity.
Any comments that are deemed disrespectful, offensive, harmful or threatening will be deleted and the user blocked, at the discretion of inTune Pathways.
The head office of inTune Pathways is located in Melbourne Victoria. This agreement is subject to the governing law of Victoria.
If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and inTune Pathways agree to make a genuine effort to resolve the dispute through negotiation and discussion.
If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: [email protected]) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.
It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.